Policies

RETURNS

We’ve carefully created our collection of art and cards because we believe in each one and we hope you love everything you order!  We do understand that from time to time, you may have to return something so here’s how to do it:

•Returns are only accepted in the case of damage due to shipping or in the art materials. All returns must be pre-approved by contacting us at info@thebigbluehug.com.  Please provide the item description and reason so that we can effectively address your return.
•Customer modified, damaged or abused products will not be accepted.
•Returns must be received within 20 days of original shipment.
•Damaged art or incorrect shipment claims must be reported within 3 days of  product delivery.
•Returns made due to a customer giving an incorrect address or a customer refusal to accept a shipment will be subject to a 15% restocking fee in addition to shipping charges.
•Refunds are issued in the same payment method as order was placed


PRIVACY AND SECURITY

Worry-free shopping is our absolute priority. We built our store with Shopify, an industry leader in e-commerce. Shopify uses industry standard 128 Bit SSL encrypted checkout to protect private data. We ensure that your information and your order data is hidden from prying eyes both during and after transactions. While it almost goes without saying, we’d never share or sell your information.  We want you to love us as much as we love you, so protecting you first, is just second nature.



Web Site Terms of Use


All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. The Big Blue Hug owns the copyright for all products and content on this site.
 

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of The Big Blue Hug and is protected by Canadian copyright laws.
 

Tradmarks

All trademarks that appear on this site are the property of their respective owners. 


CONTACT US

You can find our complete contact information at the 'contact us' link on our website.  However, the best way to reach us by email:  info@thebigbluehug.com
We'd love to hear from you and do our best to answer your emails within 24 hours, if not by end of business day.